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Privacy Policy

BumperStock Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bumperstock.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]] .

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@bumperstock.com or by mail using the details provided below:

Messaging Terms & Conditions

You agree to receive informational messages (appointment reminders, account notifications, etc.) from BumperStock. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at support@bumperstock.com. You can opt out at any time by replying STOP.

No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.

If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at support@bumperstock.com.


BumperStock
[Re: Privacy Compliance Officer]
412 N Main St Ste 100 Buffalo Wyoming US 82834

Order Placement

What are my options for payment?

We accept the following major credit cards: VISA, MasterCard, DISCOVER, American Express.

Will I get a confirmation that my order was received?

Yes, you will receive an automatic email confirmation the next moment after you place the order. If you did not receive the email please contact our Support Team.

I didn’t receive my free gift

Please keep in mind that the free gift is not added automatically. You should add it manually on the product page before placing the order. Free gift comes in a separate shipment. If you already received the bumper and did not receive the free gift feel free to contact our Support Team, we will be happy to check everything.

How can I check my order status?

You can find the tracking number in shipping confirmation email that we send to you when your order ships. If you did not receive this email please check your spam folder or contact us.

Do you charge sales tax on my order?

BumperStock does not charge sales tax. Only customers from the state of Wyoming are charged the sales tax.

When will I receive my tracking information?

After you place your order we check everything and if all is good then we process the order. When your item is scheduled for shipment we receive the tracking number from the carrier and send it to you. Usually, it takes 1-2 business days. 

Order Cancellations

BumperStock reserves the right to cancel any order for any reason.

You can cancel the order at no charge before shipping. Orders that have already left the warehouse can’t be canceled. Backorders and special orders can be canceled but no refund will be issued. Please note that all orders are subject to an automatic 3% processing fee. This fee is non-refundable.

Fitment Policy

All bumpers are designed to fit on stock, non modified trucks. If your vehicle is modified, please contact our Support Team to verify fitment. Please note fitment data on the product page of the parts you are ordering for special notes.

Shipping & Return

When will my order ship?

Most in-stock items ship within 2-3 business days. If your items are in stock we will capture your payment and process your order for shipment. Usually, shipping time for in-stock bumpers is 7-10 business days for LTL freight. Please keep in mind that this time can vary based on location and routing. If your item is on backorder or needs to be special ordered, our team will reach out to you via phone/email/text. In this case, we will provide you with the estimated shipping time and confirm whether you want to continue processing the order.

Does the package include the installation hardware?

Yes, all bumpers include the complete installation hardware for your truck. When we say “complete” we mean all the installation brackets, bolts, nuts, and any other mounting hardware you will need to install the bumper. In case of missing parts please contact us immediately.

Shipping methods

As well all know aftermarket truck bumpers are have so we use Truck Freight for shipping. Usually, it takes 3-10 business days for the carrier to deliver your bumper depending on location. You will have to be at home during delivery. Please inspect the bumper for any signs of damage. Even if the packaging does not have any damages please open it and inspect the bumper for damages and shortages. If you find any, put notes about that on the Delivery Receipt. For additional information or inquiries please contact our Support Team at support@bumperstock.com or call us 844-827-4442

Backordered Items

If the item you’ve ordered is on backorder we will contact you via phone or email. You will be informed about the estimated shipping date of your item. Please note that all processing times we provide are an estimate. Your items may be delivered within a longer or shorter period than what is stated in the estimate. We cannot guarantee an exact delivery date, especially with backorders since the manufacturers control this process directly. Please not that once approved the backorder cannot be canceled.

Special Orders

If your bumper needs to be “special order” our team will reach out to you and confirm all the details like lead time and shipping date. Any product or products purchased on special orders are non-refundable and not returnable.

Please not that once approved special order cannot be canceled.

Shipping delays

Due to high demand and shipping companies being overloaded, there may be cases when your tracking number is not visible at once. Or it may be re-allocated by the carrier. In such cases feel free to contact our Support Team and we will figure out everything with the carrier.

Please keep in mind that BumperStock is not responsible for the wrong address or zip code used for a shipping address. If the carrier is not able to deliver your order due to the wrong address and your shipment is returned we will reach out for the correct address.

What is a liftgate?

A liftgate is a commonly used service when delivering heavy items. The liftgate is hydraulic or electric equipment that is installed on the back of a truck, enabling freight to be lifted several feet from off the ground to the tailgate of the truck, or lowered from the truck’s tailgate to the ground

The liftgate allows unloading the bumper without damage.

How do you charge for shipping?

We offer free shipping to 48 contiguous states. If shipping internationally please contact us for details.

Please note, that Truck Freight deliveries to some regions of Washington, North Dakota, South Dakota, Oregon, Idaho, California, Montana, Maine, or rural areas may be subject to a shipping surcharge due to being considered high-cost delivery areas by carriers.

Why do you ask for a commercial address?

Bumpers are heavy so we are using freight companies to deliver your bumper to you. Shipping to a commercial address allows us to use loading docks to carefully unload the bumper and avoid damages. Besides that, shipping to a commercial address is much faster as it doesn’t require using a smaller delivery truck to access a residential address.

Why are there missing items in my order?

If you found any missing parts in your shipment, please contact us immediately. Please keep in mind that if you ordered several items they may be shipped from different warehouses so will be shipped separately. Rest assured, all the items you’ve ordered will be delivered to you promptly.

How do I return the item?

Please read our Return Policy in case you want to return your item.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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