30 DAY MONEY BACK GUARANTEE:
BumperStock will happily refund or exchange any new and unused stock bumpers and accessories within 30 days of placing an order. Custom Orders and backorders are non-refundable and non-exchangeable. If 30 days have gone by since your item has been purchased, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return process works easy:
- Step 1: Contact us to place a return
- Step 2: Receive RA# within 1-5 business days via email
- Step 3: Send the return bumper back to the location we’ve provided you with.
- Step 4: Our warehouse experts inspect the product. We provide you with a refund!
RETURN ITEMS WITHIN 30 DAYS:
Please e-mail hello@bumperstock.com to obtain a return authorization number and a return shipping address before the 30 days expires. Returns must be delivered to the return address within 30 days of placing your order. Please do not send your purchase back to the manufacturer.
Customers are responsible for return shipping costs and 25% restocking fee. The original cost of shipping will be deducted from the total amount of the refund. Once a RA# and shipping address is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label. Any returns without the RA# won't be credited. Be sure to ship your item by insured, traceable methods offered by a freight shipping company. Please allow up to 7 business days after the item is received by the returns department for your refund to be processed.
Our delivery partners cannot accommodate the collection of a return item from a location that is different from the original shipping address. For returns and replacements that will be picked up by our delivery partners, the item’s pick up address must be exactly the same as its original shipping address.
In case you picked up the bumper from the warehouse, you will need to return the item to the warehouse in the same manner. Alternatively, you may ship the bumper back to the warehouse at your own cost. Please note that all returns must be approved by our team before they can be processed, and the item must be in its original condition with all packaging and documentation included. Returns of items that have been installed or used in any way will not be accepted.
Once your replacement request has been processed, please allow 7-15 days for us to communicate with our suppliers and manufacturers in order to have your replacement item shipped out.
Do you accept returns on damaged, modified, installed or altered products?
BumperStock.com will not issue credit or refunds for items that have been damaged, altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first (BEFORE you sign for delivery). However, if there is an issue with installation please call us so we can help take care of you.
When can BumperStock refuse credit or returns?
We check all returned product for missing parts and damages. BumperStock has the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts.
Non-Returnable Products
Non-returnable products include but are not limited to any product that has been installed, modified or tested.
What if a customer orders an incorrect part or is dissatisfied with it.
If a customer orders the wrong part or is dissatisfied with the product (Color, Texture, Appearance) or for ANY reason, the customer is responsible for the following:
- The customer is responsible for the cost of return shipping
- The customer is responsible for any restocking fees that apply
- The original cost of shipping will be deducted from the total amount of the refund.
RETURN ITEMS DAMAGED IN TRANSIT:
If your purchase is damaged in transit please contact us immediately! We will arrange to have the items returned to us and quickly replaced. BumperStock.com is not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing bumperstock.com of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt. If there is damage, note it on the delivery receipt and have the driver sign it. You do have the right to refuse delivery on damaged items.
If you receive a damaged bumper, we kindly request that you contact us immediately to report the issue. Upon notification, we will open a claim to investigate the issue. However, please be aware that if we do not receive any communication from you regarding the claim for a period of 60 days, the claim will expire and will be automatically closed. This means that if you do not respond to our inquiries and then reappear after 60 days you will not be eligible for any compensation due to the expiration of the claim.
FITMENT GUARANTEE:
BumperStock can only provide a fitment guarantee for orders placed via our sales representatives. The cost for returns and replacements due to incorrect selection of items when completing online orders will not be covered by BumperStock. To avoid any inconvenience, please double check the fitment specifications of your selected item before confirming your order or contact our friendly customer representatives to complete your purchase for you.
If you encounter any fitment issues due to a manufacturing defect, please provide pictures of the problem. These are required for us to be able to send a replacement. Make sure to send all emails about fitment or other issues to support@bumperstock.com.
Please note: Price adjustments on previous purchases are not permitted. BumperStock reserves the right to modify its exchange and return policy.
