Return Policy

30 DAY MONEY BACK GUARANTEE:

BumperStock will happily refund or exchange any new and unused stock bumpers and accessories within 30 days of placing an order.  Custom Orders and backorders are non-refundable and non-exchangeable. If 30 days have gone by since your item has been purchased, unfortunately, we can’t offer you a refund or exchange.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return process works easy:

  • Step 1: Contact us to place a return
  • Step 2: Receive RA# within 1-5 business days via email
  • Step 3: Send the return bumper back to the location we’ve provided you with.
  • Step 4: Our warehouse experts inspect the product. We provide you with a refund!

 

RETURN ITEMS WITHIN 30 DAYS:

Please e-mail hello@bumperstock.com to obtain a return authorization number and a return shipping address before the 30 days expires. Returns must be delivered to the return address within 30 days of placing your order.  Please do not send your purchase back to the manufacturer.

Customers are responsible for return shipping costs and 20% restocking fee. The original cost of shipping will be deducted from the total amount of the refund. Once a RA# and shipping address is obtained, please be sure the RA# is noted on the outside of the package, in the attention line of the shipping label.  Be sure to ship your item by insured, traceable methods offered by a freight shipping company. Please allow up to 7 business days after the item is received by the returns department for your refund to be processed.

Our delivery partners cannot accommodate the collection of a return item from a location that is different from the original shipping address. For returns and replacements that will be picked up by our delivery partners, the item’s pick up address must be exactly the same as its original shipping address.

Once your replacement request has been processed, please allow 7-15 days for us to communicate with our suppliers and manufacturers in order to have your replacement item shipped out.

 

Do you accept returns on modified, installed or altered products?

BumperStock.com will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first. However, if there is an issue with installation please call us so we can help take care of you.

 

When can BumperStock refuse credit or returns?

We check all returned product for missing parts and damages. BumperStock has the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts. 

 

Non-Returnable Products

Non-returnable products include but are not limited to any product that has been installed, modified or tested. 

 

What if a customer orders an incorrect part or is dissatisfied with it.

If a customer orders the wrong part or is dissatisfied with the product (Color, Texture, Appearance) or for ANY reason, the customer is responsible for the following:

  1. The customer is responsible for the cost of return shipping
  2. The customer is responsible for any restocking fees that apply
  3. The original cost of shipping will be deducted from the total amount of the refund.

 

RETURN ITEMS DAMAGED IN TRANSIT:

If your purchase is damaged in transit please contact us immediately! We will arrange to have the items returned to us and quickly replaced. BumperStock.com is not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing bumperstock.com of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt. If there is damage, note it on the delivery receipt and have the driver sign it. You do have the right to refuse delivery on damaged items.

 

FITMENT GUARANTEE:

BumperStock can only provide a fitment guarantee for orders placed via our sales representatives. The cost for returns and replacements due to incorrect selection of items when completing online orders will not be covered by BumperStock. To avoid any inconvenience, please double check the fitment specifications of your selected item before confirming your order or contact our friendly customer representatives to complete your purchase for you.

If you encounter any fitment issues due to a manufacturing defect, please provide pictures of the problem. These are required for us to be able to send a replacement. Make sure to send all emails about fitment or other issues to support@bumperstock.com.

 

Please note: Price adjustments on previous purchases are not permitted. BumperStock reserves the right to modify its exchange and return policy.

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★ Verified Reviews

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Bumper

It’s a great looking bumper for the price and it’s fairly easy to install. Well packaged and I got it in about 4 days

Steelcraft 60-11380CC 2017-2019 Ford F250/F350 Super Duty HD Elevation Front Bumper

Steelcraft HD12260R 2010-2018 Dodge Ram 2500/3500 HD Bumper Replacements Front Bumper with Receiver

Amazing service and a seriously heavy duty bumper.

I ordered my bumper at 4:00pm on a Friday and immediately received emails letting me know the order was being processed. On the following Monday I got an email saying the bumper had shipped, but I wouldn't be able to track it for 24 hrs. I didn't get a chance to track it because it was there before noon on Tuesday! I was blown away to have free shipping that was this fast. The bumper came encased in a cocoon of quality packing material which worked out great for a work surface to lay on under the front of the truck, and for packing up the stock bumper for storage. The instructions were easy to follow, and all the parts fit perfect. The bumper looks great on my 2019 F250.
DeeJay Texas Pipeliner