As soon as the tracking number is available, we will send it to you via email. The email will contain information such as the tracking number and the link where you can check the status of the delivery. If you do not receive the tracking number within a week after your order has been confirmed, please contact us via email support@bumperstock.com
Yes, aftermarket truck bumpers are heavy and we want to make sure the bumpers are handled properly considering their size and weight, that is why all bumpers are delivered via freight carriers. Because of this precaution, it might take a bit of time for you to receive the tracking number.
Not receiving a tracking number does not mean your order has been forgotten. Even without one, you can be confident that steps are being taken to ensure the item is delivered to you. There have been instances where delivery has been completed without receiving an active tracking number.
Our shipping partners will never send an order to its shipping address without first scheduling and appointment with you. Before the final delivery to the shipping address, you will be contacted by the delivery personnel via phone to set a date and time for the arrival of the order. This is to ensure that you will be available to receive and inspect your items.
Here are a few things to keep in mind when handling the delivery. It is important that you inspect before you sign. The consignee (you or someone you appoint) must completely OPEN and INSPECT the product.
- If your freight item arrives visibly damaged, inspect the product prior to accepting delivery.
- If damage is present, DO NOT accept delivery and DO NOT sign the delivery receipt.
- Return paperwork to the driver and send us email along with the digital images of the damaged areas
It is VERY IMPORTANT that the package be inspected before you sign the delivery receipt. By signing the receipt and accepting the shipment, you are releasing the freight company and BumperStock of any liability for damages that are not reported on the delivery receipt at the time of delivery.